ITway Training Center

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We provide training on the international certifications .
We also provide training on ITway specialized diplomas.
( ITway ... Choose your way )

Marketing Diploma
This course provides trainee with an advanced understanding of the principles of marketing. The modules are designed to teach participants the key skills necessary for the contemporary marketer. Upon completion,..
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Business administration
This course is a globally recognized programme. It was designed in order to prepare students to excel in business, whilst delivering the latest in management research. Focusing on real world, relevant business activity..read more

Adobe InDesign CS4
course
Exam number/code: 9A0-086
Exam name: Adobe InDesign CS4
Exam no. of questions: 60 Questions
Duration: 90 minutes
Passing score: 69%..read more

Customer Service
This one day Public Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone.

Customer Service Course Objectives:
* Defining Good Customer Service
* What Customer Service Skills do you Already Have?
* Dealing with Difficult, Rude or Indifferent Customers
* Achieving Real Excellence in Customer Service
* Advanced Listening and Responding Skills
* How to make the Customers Point of View Work for you
* Developing New Customer Relationships
* Caring for Yourself as well as your Customers
* Handling Complaints with Empathy and Efficiency
* Gaining Confidence in your Customer Service Role
Customer Service Course Program

• What is Customer Service really like?
• Defining Really Good Customer Service.
• Communicating with Customers.
• Working with The Customer's Point of View.
• Assumptions about Customers.
• Listening and Responding.
• Delivering Messages to Customers.
• Gaining Customer Confidence.

CompTIA A+ Certification

Technical Support Diploma

Customer Service
Customer Service
TM10-0101	Customer Service	12
Total Hours		12

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